info@trevallytravel.com | trevallytravel@yahoo.com
+63.917.526.3388 +63.948.536.9513 DOT Accredited
EnglishFrenchGermanItalianPortugueseRussianSpanish

Terms and Conditions

  1. ABOUT US

 TREVALLY TRAVEL AND TOURS is a duly licensed Travel Agency in the Philippines, based in Legazpi City Province of Albay, Bicol Region. We are also a Department of Tourism (DOT) Accredited Travel Agency.

Before making a reservation with TREVALLY TRAVEL AND TOURS we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between  TREVALLY TRAVEL AND TOURS and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

 

  1. BOOKING CONDITIONS 

All travel arrangements should be booked at least within two business days (48 hours) in advance. For tour packages we strongly recommend that you book with a few weeks’ notice. For Group Tours we recommend you book with a few months’ notice.

Once you have submitted your booking and personal travel details to TREVALLY TRAVEL AND TOURS you will receive a confirmation and pro-forma invoice of your booking via e-mail. Please note that all bookings require payment of 30% of the total package price at the time of the booking. If booking occurs less than 30 days before your arrival date FULL payment is required.

If you prefer to pay for your booking with a bank transfer, please contact TREVALLY TRAVEL AND TOURS  through email (moc.levartyllavert@ofni or moc.oohay@levartyllavert) and send us all the information regarding the booking, name of the guests, details of the tour, type of transportation, preferred accommodation, arrival date and deposit slip/confirmation.

The travel documents will be delivered to you once the FULL payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email.

Please print out these documents, as you will need to show them for all services during your visit to preferred destination.

If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. If you do not accept the alternative or TREVALLY TRAVEL AND TOURS is not able to offer you an alternative, you are entitled to cancel with a full refund of the deposit. TREVALLY TRAVEL AND TOURS reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).

Booking services with TREVALLY TRAVEL AND TOURS  is available only to persons aged 18 years and older and that you have the right, authority and capacity to transact business  and agree to abide by this Agreement. If you are using the Services on behalf of another organization or entity, then you are agreeing to be bound by this Agreement on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to this Agreement. In that case, “you” and “your” refers to you and the concerned Organization.

By submitting a booking, you warrant and confirm to us that you comply with these arrangements. This Agreement is published in compliance with, and is governed by the provisions of Philippine law.

  1. TERMS OF PAYMENT

Please note that all bookings require payment of 30% of the total package price at the time of the booking. If the booking occurs less than 30 days before your arrival date FULL payment is required.

We accept payment thru Bank Deposit, Paypal, or Westernunion. As of the moment we do not accept credit cards for our Tour Packages. Credit card payment is only accepted when online booking is made through our website www.travellytravel.com, subject to the terms and conditions of our affiliate companies.

If you prefer to pay for your booking with a bank transfer, please contact us and send us all the information regarding the booking, name of the guests, details of tour, type of preferred transportation, accommodation, arrival date and scanned deposit slip.

All Prices quoted on TREVALLY TRAVEL AND TOURS  are in PHILIPPINE PESOS (PHP) and per person, unless otherwise specified. All payments and refunds are due in PHILIPPINE PESOS. TREVALLY TRAVEL AND TOURS  is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

 3.1 For Cash Payment Deposit through Banks

 

Philippine Peso Account
Bank: BPI – Bank of the Philippine Islands
Account Type: Checking/ Current Account
Account Number: 0851-0076-44
Account Name: TREVALLY TRAVEL AND TOURS
SWIFT code: BOPIPHMM
Philippine Peso Account
Bank: BDO – Banco de Oro
Account Type: Savings Account
Account Number: 00-797-0017- 271
Account Name: ANNA JESSICA R. IMPERIAL
SWIFT code: BNORPHMM

 3.2  For PayPal

Signup for a free PayPal account and add your credit card – VISA, Mastercard or American Express. By using PayPal, there will be an additional charge of 5% to your total amount due. Please add this additional charge when you pay using the PayPal system. Please also add PHP50.00 if deposit is Php6999.00 to defray for the paypal charges.

 

e.g., Total amount of Tour Package from TREVALLY TRAVEL AND TOURS P10,000.00
Additional: 5% service charge from Paypal 500.00
Total amount to be paid to TREVALLY TRAVEL AND TOURS thru Paypal
Please send payments to: moc.oohay@levartyllavert
P10,500.00

3.3  For Western Union

With 245,000 Western Union Agent locations worldwide, it is easy to send and receive money. Choose to send money in minutes, the next day or directly to a bank account. Use cash, a credit card, or a debit card.

3.4  For Checks

Checks may be accepted as payment for local travelers. Payments made by check are not considered “paid”, until fully cleared by our bank and released for payment.

3.5  For Remittance from other Banks from other Countries

International bank transfer can be instantaneous, or it can take 5-7 business days. In some cases, transfers will take even longer than this, however around a week is a fairly standard time frame for many overseas transfers. Please take note that currency rates depend from one bank to another and varies each day. Each bank has its own tariff and the pricing is subject to change. Please check with your bank for the corresponding fees and remittance charges from the Sending and the Receiving Banks.

Please take note that TREVALLY TRAVEL AND TOURS  will base the client’s payment from the ACTUAL PESO DEPOSIT to the Bank of TREVALLY TRAVEL AND TOURS. Remittance Fees from the Sending and Receiving Bank would be borne by the client. International payments can be tricky. There is often confusion caused by use of multiple banks, different methods, and sometimes additional fees so please check with your bank.

It is only upon receipt of payment from TREVALLY TRAVEL AND TOURS’ bank that booking is confirmed.

For more info about remittance processing, please check this site:

Overseas Banking fees: What you need to know

 

  1. VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current prices. TREVALLY TRAVEL AND TOURS  reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside TREVALLY TRAVEL AND TOURS’ control.

TREVALLY TRAVEL AND TOURS  reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond TREVALLY TRAVEL AND TOURS ‘ control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.  Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.

 

  1. CAR, VAN AND BUS RENTAL TERMS AND CONDITIONS

TREVALLY TRAVEL AND TOURS cooperates with the best and most reliable CAR, VAN AND BUS rental suppliers in the respective client’s destination. Together we provide comprehensive car rental brokering services offering the best available prices, security and the best service in the market. You can be sure that the cars you rent through our service will be in excellent condition.

 

  1. TRAVELLING WITH CHILDREN

If you are travelling with young children (from 2 years old to 11 years old), it is important to note that child seats are not provided for transfers and the legislation varies from one country to another.

Free accommodation stays for children are generally based on sharing existing beds in the room. If you require a separate bed, you must advise us at the time of booking, as there is a corresponding charge added to your booking.

 

  1. SPECIAL REQUESTS

For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline or other supplier but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.

 

  1. PASSENGERS WITH DISABILITIES

TREVALLY TRAVEL AND TOURS makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best to try to reserve the appropriate room, if available. Passengers with disabilities and/or any other health issues must advise and inform TREVALLY TRAVEL AND TOURS by email at the time of making the reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations

 

  1. LOCAL PURCHASE

We cannot accept responsibility for any items you may purchase locally i.e.: jewellery, food, souvenir items  etc. and the quality and value of such cannot be guaranteed. We recommend that you check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs you may incur in this respect

 

  1. CANCELLATION TERMS

Applied cancellation fees differ between packages (including accommodation and/or car rental/airline) and day tours.

Cancellation and refunds will be based on the cancellation and refund policy of hotel/transportation/airline/tour operator’s policy (Service Providers). All land arrangement bookings are non-refundable for any unused services.

If your Travel Package includes international or domestic air tickets and TREVALLY TRAVEL AND TOURS   acts as an agent for the airline or flight consolidator then the airline or flight consolidators’ cancellation or amendment charges plus any incidental charges shall apply. Cancellation of airline ticket will be based on its cancellation policy based on their fare rules.

10.1  Cancellation of Tour Packages by Client/Guest

Clients or their respective representatives may cancel their travel arrangements with TREVALLY TRAVEL AND TOURS at any time provided that a written notification from the person who made the booking must be duly received by TREVALLY TRAVEL AND TOURS either at our office or through email. Since we incur costs in cancelling your travel arrangements, clients will have to pay Cancellation Charges as follows:

You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below:

For cancellations received up to 30 calendar days before the scheduled departure/tour, a 30% cancellation fee will be charged.

For cancellations received 15 -29 calendar days before the scheduled departure date/tour, a 60% cancellation fee will be charged.

For cancellations received 7 -14 calendar days before the scheduled departure date/tour, an 80% cancellation fee will be charged.

For cancellations received within 7 calendar days before the scheduled departure date/tour, a 100% cancellation fee will be charged.

For cancellations received on the day of the scheduled departure date/tour, a 100%  cancellation fee will be charged.

10.2  Cancellation of Tour Packages by TREVALLY TRAVEL AND TOURS

We reserve the right in any circumstance to cancel or modify your booking. However, in no case will we cancel your booking unless it is for reasons outside of our control or for non-receipt of payment by you.

 

  1. FORCE MAJEURE

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions,

Please take note that TREVALLY TRAVEL AND TOURS is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

 

  1. LIABILITY

Once you book through TREVALLY TRAVEL AND TOURS, you agree to be legally bound by the following terms and conditions.

 TREVALLY TRAVEL AND TOURS acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services.

This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control.

By embarking upon this travel, Travelers (CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected.

Luggage is at the owner’s risk throughout the tour. We therefore advise all clients to have insurance cover, as clients are at their own risk on optional tours, such as riding tours, white-water rafting, diving, treking, etc. The fees for the use of porters are shouldered by the clients.

All information on TREVALLY TRAVEL AND TOURS website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.

TREVALLY TRAVEL AND TOURS  reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. TREVALLY TRAVEL AND TOURS  is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. TREVALLY TRAVEL AND TOURS  reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.

Some tours may include physical activities activities like hiking, walking, kayaking, riding an ATV (all terrain vehicle), rafting, riding in vehicles, which involves risks. TREVALLY TRAVEL AND TOURS  does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform TREVALLY TRAVEL AND TOURS if you have any health issues prior to making your reservation.

Flight cancellations and delays of airlines are beyond TREVALLY TRAVEL AND TOURS’ reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, TREVALLY TRAVEL AND TOURS will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.

Please be advised that it is the guest’s responsibility to arrange proper exit/reentry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation

 Unused Services

Unused tour services are NON REFUNDABLE. Whether you avail of the daytours or not, client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are subject to TREVALLY TRAVEL AND TOURS’ Cancellation Charges.

Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

 

  1.  DOCUMENTATION
    Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

 

  1. CONDITIONS OF CARRIAGE AND ACCOMMODATIONS

TREVALLY TRAVEL AND TOURS is neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is the client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.

 Termination

We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, cause distress, damage, annoyance, or danger to TREVALLY TRAVEL AND TOURS, or any of its staff or any other person. In such circumstances, no refund or compensation will be due to the client

Clients should be guided by the Hotel’s Check-in and Check-out policies. The standard hotel check-in is at 2:00PM while check-out is at 12:00 Noon. Early Check-in is SUBJECT TO AVAILABILTY and sometimes Hotels charge EXTRA for Early Check-in.

 Damage and Loss of Hotel Key Cards, Bedsheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental Expenses  are NOT included in the Tour/Travel Package and these are charged to the client.

 

  1. TOUR GUIDES

Cleints should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients.

 tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest.

As such, clients should not expect that the tour guides would personally assist to their every needs. Carrying of Luggages are the responsibility of the clients.

During meals, the tour guides will seat in the table next to the clients. If clients do not wish to sit beside the tourguide, please advise in advance so that we could make proper arrangements.

Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be contrained to cancel your tour without any refund.

  • We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.

 

  1. INSURANCE

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal insurance, especially for the active tours. We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify TREVALLY TRAVEL AND TOURS and our overseas Philippine Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

 

  1. COMPLAINTS

Our main goal is to provide you with an excellent service. If you, for any reason, are not satisfied with your holiday package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach TREVALLY TRAVEL AND TOURS within 10 days after your departure. Otherwise, any possible compensation entitlement will not be valid.

Please call TREVALLY TRAVEL AND TOURS at +63-917-526-3388, from wherever you may be or email us at moc.levartyllavert@ofni / moc.oohay@levartyllavert . If a problem arises during your trip, please contact us immediately, so that we can assist you.

All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address:

 

TREVALLY TRAVEL AND TOURS

Escalante Bldg. Imelda Roces Avenue

Legazpi City, 4500 Philippines

 

Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Legazpi City, Philippines.

The effective date of this policy is January 1, 2016. It replaces all prior privacy policies issued by TREVALLY TRAVEL AND TOURS. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies from time to time to stay abreast of changes.

 

PLEASE TAKE NOTE:

  • TREVALLY TRAVEL AND TOURS reserves the right to hire independent tour guide/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services and travel packages.
  • In the event that we are unable to facilitate your tour due to weather and/or road conditions, we will attempt to reach each location, site and destination using alternative routes but we are not liable nor responsible for these unforeseen weather/traffic conditions. No refunds will be available.
  • All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers dispute.
  • No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
  • No refunds will be issued for a no-show or unused portion of the tour.
  • Tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation.
  • Tour prices do not include additional incidental fees, unless otherwise indicated on your tour voucher or email confirmation.
  • All vehicles operated by TREVALLY TRAVEL AND TOURS are non-smoking according to Municipal and City Ordinances.
  • We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guides/drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.